Returns & Exchanges

At isurve.ge, we are committed to providing a seamless shopping experience and offer a flexible return policy for items that do not meet your expectations. Customers may return unused products in their original packaging within 14 days of purchase for a refund or replacement.

1

Initiate Your Request

Contact our customer support team via phone or email within the 14-day window to provide your order number and reason for return.

2

Prepare the Package

Ensure the item is in its original condition, unused, and includes all factory tags, manuals, and accessories in the original box.

3

Return Shipping

Drop off the package at our designated service center or arrange for a courier collection as coordinated with our support representatives.

4

Inspection and Refund

Once our quality control team inspects the item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing